Online Dispute Resolution Platform

 

The satisfaction of our guests is a central concern for us. Should you have any comments on any of the services we offer, please do not hesitate to contact us. Your hosts will listen to you and always find an appropriate solution.

However, if you would like to use the European Commission's online dispute resolution platform (ODR platform), you can do so here. This platform offers consumers the opportunity to settle disputes in connection with online purchases out of court.

 

Our e-mail address for consumer complaints is: info@weissenhaus.de.

 

This is how it works:

• Visit the ODR platform of the EU Commission.
• Complete the relevant form and submit your complaint.
• The ODR platform will forward the case to a recognized arbitration body, which will take care of settling your matter.