Etiquette

The Schlosstherme is an oasis of relaxation and regeneration, so we ask you to please respect this atmosphere.

 

Our sensitive and effective relaxation treatments are a quite popular service. We therefore recommend that you book early and prior to your arrival to ensure a reservation for your preferred date.

We understand that plans can change and we will gladly cancel your treatment free of charge up to 24 hours prior to the appointed reservation. For later cancellations, we will charge the full amount of the booked treatment. Delays result in a reduction of the regular appointment time in regard to the subsequent guest. We ask for your understanding that short-notice postponements are not possible.

 

You will find a bathrobe in your room, which we are happy to recommend as a wardrobe suggestion for your spa visit. During your time out, you will also be provided with a spa basket that you can use for your bathrobe and personal items.

 

Please refrain from using electronic devices or filming. We will be delighted to provide digital material of the castle spa on request. To support this wish, only the spa reception area is therefore equipped with Wi-Fi transmitters.

The health and regeneration of all our guests is important to us, so the Schlosstherme is a non-smoking area.

 

Please note that the castle spa serves the relaxation of all our guests. Our cosy sauna area is the only textile-free zone in the spa.

 

Our lounging and resting areas are generously planned, so it is not necessary to reserve lounging areas. We will always find a nice place for you.

 

We recommend wearing non-slip bathing shoes in the Schlosstherme for your comfort and safety. Please inform us in advance about special concerns or health restrictions that we may consider. The same applies if you prefer to choose a female or male therapist for your treatment.

 

As a guest staying in the castle, you are welcome to use our underground spa access and follow the signs for the castle spa. Otherwise you are very welcome to use our shuttle service. Lockers are available in our comfortable changing area. Please understand that we accept no liability for the loss of valuables.

 

Our most important wish: We are enthusiastic hosts and have the highest demands at ourselves and our environment. Should there ever be cause for criticism, we are extremely grateful for your suggestions. Please contact us directly and give us the opportunity to fulfil your wish.