GENERAL QUESTIONS (PRIOR TO BOOKING)

WHAT MAKES WEISSENHAUS SPECIAL?

Weissenhaus presents itself on an area of 75 hectares and features 40 different buildings. The boundaries between inside and outside are often blurred. Classic hotel-services such as shoe shine service or the newspaper at the door are not the focus at Weissenhaus. Weissenhaus is your exclusive retreat in the heart of Holstein Switzerland, directly by the sea, between Kiel and Luebeck. Here you will find one thing above all else: nature, space and tranquillity. Unique luxury and lovingly designed historical buildings as well as the cultivated fine way of life make up the quiet magic of Weissenhaus.

CAN I VISIT WEISSENHAUS AS A DAY GUEST AND HAVE A LOOK AT THE ROOMS?

Weissenhaus is a private property and primarily accessible for resort guests. Therefore we do not offer guided tours. With the exception of the Bootshaus restaurant, the buildings are not open to the public.

I TRAVEL WITH MY CHILDREN, IS THERE ANYTHING TO CONSIDER?

We are a holiday resort for guests seeking rest and relaxation. Children are welcome. In our play & fun house we offer your children from 3 years of age a perfect place to stay and play, with magical and complimentary child care in the summer month (01.05.-03.10. as well as Easter, Christmas and New Years Eve). In the time from 9.00 am to 05.00 pm our supervisor cares warmly and dedicatedly for your little ones.
Junior Spa guests under the age of 16 are warmly welcomed in our Manor's Spa, accompanied and supervised by their parents, from 12.00 pm to 04.00 pm. Please note that even then the Schlosstherme is a place of relaxation for all guests.

We charge € 55,00 per night for your child aged 0-3 years, € 65,00 per night for 4-10 years and € 85,00 per child & night for 11-16 years of age. We have different possibilities and room categories for accommodation for families and we are happy to advise you on the best option for you during the reservation process over the phone.

CAN I BUY A VOUCHER?

We are happy to issue monetary vouchers or vouchers for our different accommodation packages, for all restaurants, the Manor's Spa and the resort itself. Please note that we do not offer vouchers for our breakfast restaurant Gentlemen's Lodge. You are welcome to book your voucher with the desired amount by phone +49 4382 9262 0 or online.

WHAT MEANS OF PAYMENT DO YOU ACCEPT?

Cash payment, debit card, American Express, Visa, Mastercard, Diner, JCB. Declarations of assumption of costs are also possible on request.

WHERE CAN I PARK MY CAR?

Resort guests: A generously arranged carport facility is available in front of the Gatehouse reception. We offer all guests our valet parking service. The parking service is free of charge.
Day guests: Parking for day visitors is available on the signposted dike car park by the sea via Seestraße (K48).

CAN I BRING MY DOG WITH ME TO WEISSENHAUS?

Dogs are welcome (on request & after confirmation from the resort in certain room categories). Our 75 ha large grounds offer perfect opportunities for extended walks with your four-legged friend. A cosy basket, a water bowl, a feeding bowl and a hearty dog snack are prepared for your pet in the room. The gourmet restaurant Courtier including the terrace, as well as the entire castle, the Gentlemen's Lodge including terrace and the Manor's Spa are not accessible for dogs. Your dog is very welcome in the Restaurant Bootshaus. Please always include your pet when reserving a table and our staff will choose the ideal place with enough space for you. If you would like to enjoy a dog-free afternoon or evening without leaving your four-legged friend alone in the room, please contact our reception at least 48 hours in advance and make use of our dog sitting service.
A highlight on holiday with your dog is the dog beach belonging to the resort. Due to the vastness of the grounds, we would like to ask you to keep your dog on a leash on the premise. We charge € 40,00 per dog & night for the overnight stay of your four-legged friend, as well as the preparation & post-processing of the room.

QUESTIONS ABOUT YOUR STAY

WHICH BUILDING IS THE RIGHT ONE FOR ME?

Every building has different advantages, so we would like to ask you to tell us more about your expectations of Weissenhaus so that we can give you the perfect recommendation.

IS THERE A SHUTTLE SERVICE BETWEEN THE INDIVIDUAL BUILDINGS?

The Weissenhaus attractions such as our Manor's Spa, the Bootshaus restaurant or the Courtier gourmet restaurant can be found in different buildings. In order to be able to reach them comfortably, our BMW electric fleet and golf cart chauffeur service are unreservedly available to you from 9.00 a.m. to 10.00 p.m. and free of charge on the premise.

ARE THERE ROOMS WITH A VIEW OF THE SEA?

The resort is located directly on a 3km long natural beach.

BATHING COTTAGE WITH DIRECT SEA VIEW IN PRIVATE GARDEN
PREMIUM SUITE IN THE CASTLE WITH VIEW OVER THE GRAND PADDOCK TO THE SEA

DO YOU HAVE HANDICAPPED ACCESSIBLE ROOMS?

We have a Junior Suite in the Gardener's Lodge which is handicapped accessible. The Manor's Spa is not a barrier-free area. Please let us know in advance what assistance you require so that we may accompany you safely and comfortably throughout your stay.

DO YOU HAVE SMOKING ROOMS?

With respect to the exquisite materials and textiles in the rooms, we do not offer smoking rooms. Enjoy your smoking break on the terrace or in the stylish Smokers Lounge in the castle.

DO YOU OFFER FREE WIFI?

Certainly we do, gladly and free of charge. Please note that the only WiFi free area is the Manor's Spa. Due to the enormous size of the property, you may access different transmitter areas, so that a new registration is necessary.

WHAT TIME CAN I CHECK IN TO MY ROOM OR SUITE AND WHEN DO I HAVE TO CHECK OUT?

The public amenities of our resort are at your disposal from 02:00 pm on the day of arrival. Your room/suite will be ready for check in from 04:00 pm. You can enjoy this until 12:00 pm on the day of departure.
 

IS THERE A DRESSCODE? WHAT KIND OF SHOES DO I NEED?

COURTIER: fine, classic, elegant, distinguished
BOOTSHAUS: casual, relaxed, natural
MANOR'S SPA: bathrobe, swimwear, slippers. Our sauna landscape is considered a textile-free zone.
The impressive vastness of our grounds is what makes Weissenhaus so special. We will be happy to familiarize you with some of the special features that result from this prior to your stay. On historical cobblestones and wide avenues lined with lime trees, we recommend sporty footwear to enjoy and explore the resort in all its glory.

I ARRIVE WITH AN ELECTRIC VEHICLE, IS THERE AN E-CHARGING STATION?

We are happy to charge your electric vehicle with our superchargers and charge a one-time fee of 20 Euro.

DO YOU HAVE HYPOALLERGENIC BED LINEN/ALLERGY SUITABLE ROOMS?

Yes, we do have hypoallergenic bed linen however no allergy suitable rooms.

IS THERE SKY TV? DO YOU HAVE A SELECTION OF DVDS? DO ALL ROOMS HAVE A BOSE SYSTEM? (MEDIA EQUIPMENT)

Yes, you will receive Sky TV in every suite and every room. You can enjoy DVDs in our cinema in the castle. You can enjoy the sound of BOSE system in some rooms.

WHAT CHILDCARE FACILITIES ARE AVAILABLE AT WEISSENHAUS?

For children from the age of 3, our play & fun house with its varied programme and enchanting childcare is the perfect place to stay. From 9.00 am to 5.00 pm, our Kükenhaus carer will look after your little ones with warmth and commitment. We are also happy to arrange a babysitter for individual care. Please inform us at least 24 hours in advance.

DO YOU HAVE ROOFED WICKER BEACH CHAIRS?

Yes, we are happy to offer them to our guests free of charge during the beach chair season.

CULINARY

DO I HAVE TO MAKE A RESERVATION IN THE RESTAURANTS?

In order for us to be able to block your desired dinner time, we kindly ask you to make your reservation in advance. To offer all our resort guests the unique taste experience, we ask for your understanding that we offer two reservation times in the evening (06.00 pm or 08.30 pm) in the restaurant Bootshaus.

I AM NOT A RESORT GUEST. CAN I STILL ENJOY BREAKFAST AT WEISSENHAUS?

We offer our gourmet breakfast exclusively to our resort guests.

DO YOU OFFER ROOM SERVICE?

We have the highest demands on our services and would therefore only like to offer you, within the scope of our room service, dishes that can be cooked and served to perfection. We will be delighted to provide you with a small selection of cold dishes/snacks if you prefer the cosiness of your room and do not want to make your way to one of our three restaurants. Please also understand that freshly prepared drinks cannot be served to the room. The minibar including a coffee & tea-selection is at your disposal.

DO YOU OFFER VEGETARIAN CUISINE?

Certainly our chefs are happy to cater for your individual wishes, as well as possible allergies and intolerances. However, we kindly ask you to inform us in advance. Vegan alternatives are available at the gourmet breakfast and in the Bootshaus. At the Vital Bar, the Sushi Bar and the Gourmet Restaurant Courtier we do not offer vegan cuisine.

MANOR'S SPA

CAN MY CHILDREN ALSO ENJOY THE SPA AREA?

Junior Spa guests under the age of 16 are warmly welcomed in our Manor's Spa in the company and under the supervision of their parents from 12.00 pm to 04.00 pm. Please note that even then the Manor's Spa serves the relaxation of all guests.

SHOULD I BOOK SPA TREATMENTS IN ADVANCE?

Our award-winning Manor's Spa is very popular. We therefore strongly recommend that you book in advance: +49 4382 9262 2000 or per E-Mail schlosstherme@weissenhaus.de.

CAN I USE THE VITAL BAR AT ANY TIME?

Our Vitalbar is open for you from 01.00 pm to 06.00 pm. Please note our dress code of the castle spa and feel comfortable in your swimsuit or your fluffy bathrobe.

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