Frequently Asked Questions

Weissenhaus is a private property and exclusively accessible to resort guests. Therefore, we do not offer guided tours. With respect for the privacy of the guests, the buildings are not open to the public.

Even though Weissenhaus is primarily a place for adults seeking rest and relaxation, families with children are welcome to stay with us in the designated room categories.
 
Junior Spa guests under the age of 12 are warmly welcomed in our Manor's Spa, accompanied and supervised by their parents, from 12.00 pm to 04.00 pm. Please note that even then the Schlosstherme is a place of relaxation for all guests. However, the use of the saunas, the fitness area and the SoleWaldraum is exclusively reserved for our spa guests aged 12 and over.

For a stay with the whole family and children up to 15 years of age, we will be happy to advise you by phone. We offer various room categories to ensure a wonderful holiday with the family and have, among other things, designed children's rooms with lovingly made alcove beds, cuddly toys and books.
 
We are not a family hotel and therefore we only offer our activities such as wine tastings, art & cooking courses as well as excursions for adult guests. Childcare is provided at WEISSENHAUS primarily by parents.

We are happy to issue monetary vouchers or vouchers for our different accommodation packages from starting from a value of €100,00, for all restaurants, the Schlosstherme (Manor's Spa) and the resort itself. Please note that we do not offer vouchers for our breakfast restaurant Kavaliershaus. You are welcome to book your voucher with the desired amount by phone +49 4382 9262 0 or online.

Cash payment, debit card, American Express, Visa, Mastercard, Diner, JCB. Declarations of assumption of costs are also possible on request.

Resort guests: A generously arranged carport facility is available in front of the Gatehouse reception. We offer all guests our valet parking service. The parking service is free of charge.
Day guests: Parking for day visitors is available on the signposted dike car park by the sea via Seestraße (K48). There is a direct access to the restaurant Bootshaus.

Dogs are welcome (on request & after confirmation from the resort in certain room categories, max. 2 dogs per room). Our 75 ha large grounds offer perfect opportunities for extended walks with your four-legged friend. A cosy basket, a water bowl, a feeding bowl and a hearty dog snack are prepared for your pet in the room. The gourmet restaurant Courtier including the terrace, as well as the entire castle, the Gentlemen's Lodge including terrace and the Manor's Spa are not accessible for dogs. Your dog is very welcome in the Restaurant Bootshaus. Please always include your pet when reserving a table and our staff will choose the ideal place with enough space for you. If you would like to enjoy a dog-free afternoon or evening without leaving your four-legged friend alone in the room, please contact our reception at least 48 hours in advance and make use of our dog sitting service.
A highlight on holiday with your dog is the dog beach belonging to the resort. Due to the vastness of the grounds, we would like to ask you to keep your dog on a leash on the premise. We charge € 40,00 per dog & night for the overnight stay of your four-legged friend, as well as the preparation & post-processing of the room.

Every building has different advantages, so we would like to ask you to tell us more about your expectations of Weissenhaus so that we can give you the perfect recommendation.

The Weissenhaus attractions such as our Manor's Spa, the Bootshaus restaurant or the Courtier gourmet restaurant can be found in different buildings. In order to be able to reach them comfortably, our BMW electric fleet and golf cart chauffeur service are unreservedly available to you from 9.00 a.m. to 10.00 p.m. and free of charge on the premise.

The resort is located directly on a 3km long natural beach. The impressive grounds adjoin the sea.

BATHING COTTAGE WITH DIRECT SEA VIEW IN PRIVATE GARDEN
PREMIUM SUITE IN THE CASTLE WITH VIEW OVER THE GRAND PADDOCK TO THE SEA

We have a Junior Suite in the Gardener's Lodge which is handicapped accessible. The Schlosstherme Spa is not a barrier-free area.
Our castle is the only building that has an elevator to each floor. However, the rooms in the castle are not equipped for handicapped persons.

With respect to the exquisite materials and textiles in the rooms, we do not offer smoking rooms. Enjoy your cigarette on the terraces or in the stylish smoker lounge in the castle, where we have a well stocked humidor for you.

Certainly we do, gladly and free of charge. Please note that the only WiFi free area is the Manor's Spa. Due to the enormous size of the property, you may access different transmitter areas, so that a new registration is necessary.

Our mission as passionate hosts is to provide you with a wonderfully relaxing stay and also to make you ideally familiar with all the amenities and special features. Therefore, please understand that arrivals at our extensive castle estate are generally possible between 2:00 pm and 10:00 pm. Our colleagues will have your room ready for you from 16:00. On the day of departure, your room will be available until 12:00 noon.
 

WEISSENHAUS is a place where you can feel at ease and relaxed. Therefore, the following lines are only suggestions, with the exception of the Schlosstherme.
COURTIER: fine, classic, elegant, distinguished
BOOTSHAUS: casual, relaxed, natural
ASIABAR & cinema: relaxed, sporty elegant
MANOR'S SPA: bathrobe, swimwear, slippers. Our sauna landscape is considered a textile-free zone.
On historical cobblestones and wide avenues lined with lime trees, we recommend sporty footwear to enjoy and explore the resort in all its glory.

We will be happy to charge your electric vehicle at one of our charging stations and add a fee of 30 euros per charging process. Please understand that we cannot guarantee a free charging station. The costs for charging are variable and can be adjusted to current energy prices.

We offer our resort guests both a bicycle and an e-bike rental.
 
The rental fees amount to
15€ per day for a city bike and
25€ per day for an e-bike.
 
Please let our colleagues at the reception know if you would like to pick up your bikes.

We offer in-house laundry and ironing service.

As a true gem far away from everything that weighs us down and binds us, Weissenhaus is aware of its responsibility for our environment. Therefore, we conserve resources, live a mindful way of using them and begin doing so ourselves.
 
We therefore only enter your room once for daily cleaning and towel service. The process of cleaning towelling devours enormous amounts of water and pollutes the environment as well as the oceans tremendously through the use of cleaning agents.
We therefore ask for your understanding that we "only" change your towels every 24 hours.
 
In each standard set-up of our rooms you can expect:
2 fluffy bathrobes
2 SPA kimonos
3 large & 2 small towels as well as
3 compresses
 
However, should you have a linen request in the evening, please do not hesitate to contact us at -1718.
Thank you very much.
 

We are happy to provide hypoallergenic bed linen and ask for your information when booking, but we do not offer rooms for allergy sufferers.

Yes, you will receive Sky TV in every suite and every room. A film selection of 120 cinema classics is available for you in the cinema. You can enjoy the sound of BOSE system in some rooms.

Yes, we are happy to offer them to our guests free of charge during the beach chair season.

We have our own floral workshop at WEISSENHAUS and are happy to fulfil your special floral wishes. Please inform us at least 48 hours before arrival about your ordering wishes.
We would also be happy to send you our suggestions for sweet little gifts such as our estate honey or unforgettable, shared experiences such as a helicopter flight to Hohwachter Bucht.

Sophisticated dishes, perfectly prepared by hand and excitingly presented, that is the promise of enjoyment for an evening in the multiple award-winning Courtier.
We would like to present you here in advance the current exemplary menu in 6 courses by Christian Scharrer, which was created with the best products of the season and we serve you in our Courtier.
 
Should there be any allergies or intolerances, which we may check for you, or should you wish a vegetarian menu sequence, we kindly ask you to inform us accordingly at least 48 hours in advance. We thank you for your understanding that an individual adaptation of the menu is not feasible.
 
Our young gourmets are welcome at the Courtier Restaurant from the age of 12. We also serve them our gourmet menu.

In order for us to be able to block your desired dinner time, we kindly ask you to make your reservation in advance. To offer all our resort guests the unique taste experience, we ask for your understanding that we offer two reservation times in the evening (06.00 pm or 08.30 pm) in the restaurant Bootshaus.

We offer our gourmet breakfast exclusively to our resort guests.

The vastness of the park and the listed buildings without storage areas do not allow for the usual room service here. However, if you succumb to the cosiness of your room and don't want to visit one of our three restaurants, we are happy to offer you a cold selection. Please understand that freshly prepared drinks cannot be served in your room. The free minibar and coffee & tea selection is available for you to choose from. Of course we serve wines, champagne etc. bottled on site. In the Gartenvillas and Orangery Suites there are also wine cabinets curated by our sommelière with our suggestions.

Our kitchen team will gladly take individual wishes into consideration, as well as any allergies and intolerances, as far as this is possible for us. We kindly ask you to inform us at least 48 hours before your arrival.

Vegan alternatives are available on request for your breakfast or in the Restaurant Bootshaus. At the Vital Bar, in the Sushi Bar and in the Gourmet Restaurant Courtier, we do not offer vegan cuisine.
 
 

Junior Spa guests under the age of 12 are warmly welcomed in our Manor's Spa in the company and under the supervision of their parents from 12.00 pm to 04.00 pm. Please note that even then the Manor's Spa serves the relaxation of all guests. However, the use of the saunas, the fitness area and the SoleWaldraum is exclusively reserved for our spa guests aged 12 and over.

Our award-winning Manor's Spa is very popular. We therefore strongly recommend that you book in advance: +49 4382 9262 2000 or per E-Mail schlosstherme@weissenhaus.de. If you have decided on an overnight package including SPA services, please let us know your preferred time of the treatment. If we do not hear from you, we will automatically reserve available times for you.

Our Vitalbar is open for you from 01.00 pm to 06.00 pm. Please note our dress code of the castle spa and feel comfortable in your swimsuit or your fluffy bathrobe.