GENERAL QUESTIONS (PRIOR TO BOOKING)

CAN I VISIT WEISSENHAUS AS A DAY GUEST AND HAVE A LOOK AT THE ROOMS?

Weissenhaus is a private property and exclusively accessible to resort guests. Therefore, we do not offer guided tours. With respect for the privacy of the guests, the buildings are not open to the public.

I TRAVEL WITH MY CHILDREN, IS THERE ANYTHING TO CONSIDER?

Even though Weissenhaus is primarily a place for adults seeking rest and relaxation, families with children are welcome to stay with us in the designated room categories.
 
Junior Spa guests under the age of 16 are warmly welcomed in our Manor's Spa, accompanied and supervised by their parents, from 12.00 pm to 04.00 pm. Please note that even then the Schlosstherme is a place of relaxation for all guests. However, the use of the saunas, the fitness area and the SoleWaldraum is exclusively reserved for our spa guests aged 16 and over.

For a stay with the whole family and children up to 15 years of age, we will be happy to advise you by phone. We offer various room categories to ensure a wonderful holiday with the family and have, among other things, designed children's rooms with lovingly made alcove beds, cuddly toys and books.
 
We are not a family hotel and therefore we only offer our activities such as wine tastings, art & cooking courses as well as excursions for adult guests. Childcare is provided at WEISSENHAUS primarily by parents.

CAN I BUY A VOUCHER?

We are happy to issue monetary vouchers or vouchers for our different accommodation packages from starting from a value of €100,00, for all restaurants, the Schlosstherme (Manor's Spa) and the resort itself. Please note that we do not offer vouchers for our breakfast restaurant Kavaliershaus. You are welcome to book your voucher with the desired amount by phone +49 4382 9262 0 or online.

WHAT MEANS OF PAYMENT DO YOU ACCEPT?

Cash payment, debit card, American Express, Visa, Mastercard, Diner, JCB. Declarations of assumption of costs are also possible on request.

WHERE CAN I PARK MY CAR?

Resort guests: A generously arranged carport facility is available in front of the Gatehouse reception. We offer all guests our valet parking service. The parking service is free of charge.
Day guests: Parking for day visitors is available on the signposted dike car park by the sea via Seestraße (K48). There is a direct access to the restaurant Bootshaus.

CAN I BRING MY DOG WITH ME TO WEISSENHAUS?

Dogs are welcome (on request & after confirmation from the resort in certain room categories, max. 2 dogs per room). Our 75 ha large grounds offer perfect opportunities for extended walks with your four-legged friend. A cosy basket, a water bowl, a feeding bowl and a hearty dog snack are prepared for your pet in the room. The gourmet restaurant Courtier including the terrace, as well as the entire castle, the Gentlemen's Lodge including terrace and the Manor's Spa are not accessible for dogs. Your dog is very welcome in the Restaurant Bootshaus. Please always include your pet when reserving a table and our staff will choose the ideal place with enough space for you. If you would like to enjoy a dog-free afternoon or evening without leaving your four-legged friend alone in the room, please contact our reception at least 48 hours in advance and make use of our dog sitting service.
A highlight on holiday with your dog is the dog beach belonging to the resort. Due to the vastness of the grounds, we would like to ask you to keep your dog on a leash on the premise. We charge € 40,00 per dog & night for the overnight stay of your four-legged friend, as well as the preparation & post-processing of the room.

QUESTIONS ABOUT YOUR STAY

WHICH BUILDING IS THE RIGHT ONE FOR ME?

Every building has different advantages, so we would like to ask you to tell us more about your expectations of Weissenhaus so that we can give you the perfect recommendation.

IS THERE A SHUTTLE SERVICE BETWEEN THE INDIVIDUAL BUILDINGS?

The Weissenhaus attractions such as our Manor's Spa, the Bootshaus restaurant or the Courtier gourmet restaurant can be found in different buildings. In order to be able to reach them comfortably, our BMW electric fleet and golf cart chauffeur service are unreservedly available to you from 9.00 a.m. to 10.00 p.m. and free of charge on the premise.

ARE THERE ROOMS WITH A VIEW OF THE SEA?

The resort is located directly on a 3km long natural beach. The impressive grounds adjoin the sea.

BATHING COTTAGE WITH DIRECT SEA VIEW IN PRIVATE GARDEN
PREMIUM SUITE IN THE CASTLE WITH VIEW OVER THE GRAND PADDOCK TO THE SEA

DO YOU HAVE HANDICAPPED ACCESSIBLE ROOMS?

We have a Junior Suite in the Gardener's Lodge which is handicapped accessible. The Manor's Spa is not a barrier-free area. Please let us know in advance what assistance you require so that we may accompany you safely and comfortably throughout your stay.

DO YOU HAVE SMOKING ROOMS?

With respect to the exquisite materials and textiles in the rooms, we do not offer smoking rooms. Enjoy your cigarette on the terraces or in the stylish smoker lounge in the castle, where we have a well stocked humidor for you.

DO YOU OFFER FREE WIFI?

Certainly we do, gladly and free of charge. Please note that the only WiFi free area is the Manor's Spa. Due to the enormous size of the property, you may access different transmitter areas, so that a new registration is necessary.

WHAT TIME CAN I CHECK IN TO MY ROOM OR SUITE AND WHEN DO I HAVE TO CHECK OUT?

The public amenities of our resort are at your disposal from 02:00 pm on the day of arrival. Your room/suite will be ready for check in from 04:00 pm. You can enjoy this until 12:00 pm on the day of departure.
 

IS THERE A DRESSCODE? WHAT KIND OF SHOES DO I NEED?

WEISSENHAUS is a place where you can feel at ease and relaxed. Therefore, the following lines are only suggestions, with the exception of the Schlosstherme.
COURTIER: fine, classic, elegant, distinguished
BOOTSHAUS: casual, relaxed, natural
SUSHIBAR & cinema: relaxed, sporty elegant
MANOR'S SPA: bathrobe, swimwear, slippers. Our sauna landscape is considered a textile-free zone.
On historical cobblestones and wide avenues lined with lime trees, we recommend sporty footwear to enjoy and explore the resort in all its glory.

I ARRIVE WITH AN ELECTRIC VEHICLE, IS THERE AN E-CHARGING STATION?

We are happy to charge your electric vehicle at our charging station and charge a one-time fee of 20 Euro.

DO YOU OFFER LAUNDRY SERVICE?

We offer in-house laundry and ironing service.

DO YOU HAVE HYPOALLERGENIC BED LINEN/ALLERGY SUITABLE ROOMS?

We are happy to provide hypoallergenic bed linen and ask for your information when booking, but we do not offer rooms for allergy sufferers.

IS THERE SKY TV? DO YOU HAVE A SELECTION OF DVDS? DO ALL ROOMS HAVE A BOSE SYSTEM? (MEDIA EQUIPMENT)

Yes, you will receive Sky TV in every suite and every room. A film selection of 120 cinema classics is available for you in the cinema. You can enjoy the sound of BOSE system in some rooms.

DO YOU HAVE ROOFED WICKER BEACH CHAIRS?

Yes, we are happy to offer them to our guests free of charge during the beach chair season.

CAN I ORDER FLOWERS AND PRESENTS WITH YOU?

We have our own floral workshop at WEISSENHAUS and are happy to fulfil your special floral wishes. Please inform us at least 48 hours before arrival about your ordering wishes.
We would also be happy to send you our suggestions for sweet little gifts such as our estate honey or unforgettable, shared experiences such as a helicopter flight to Hohwachter Bucht.

CULINARY

DO I HAVE TO MAKE A RESERVATION IN THE RESTAURANTS?

In order for us to be able to block your desired dinner time, we kindly ask you to make your reservation in advance. To offer all our resort guests the unique taste experience, we ask for your understanding that we offer two reservation times in the evening (06.00 pm or 08.30 pm) in the restaurant Bootshaus.

I AM NOT A RESORT GUEST. CAN I STILL ENJOY BREAKFAST AT WEISSENHAUS?

We offer our gourmet breakfast exclusively to our resort guests.

DO YOU OFFER ROOM SERVICE?

The vastness of the park and the listed buildings without storage areas do not allow for the usual room service here. However, if you succumb to the cosiness of your room and don't want to visit one of our three restaurants, we are happy to offer you a cold selection. Please understand that freshly prepared drinks cannot be served in your room. The free minibar and coffee & tea selection is available for you to choose from. Of course we serve wines, champagne etc. bottled on site. In the Gartenvillas and Orangery Suites there are also wine cabinets curated by our sommelière with our suggestions.

DO YOU OFFER VEGETARIAN CUISINE?

Certainly our chefs are happy to cater for your individual wishes, as well as possible allergies and intolerances. However, we kindly ask you to inform us in advance. Vegan alternatives are available at the gourmet breakfast and in the Bootshaus. At the Vital Bar, the Sushi Bar and the Gourmet Restaurant Courtier we do not offer vegan cuisine.

MANOR'S SPA

CAN MY CHILDREN ALSO ENJOY THE SPA AREA?

Junior Spa guests under the age of 16 are warmly welcomed in our Manor's Spa in the company and under the supervision of their parents from 12.00 pm to 04.00 pm. Please note that even then the Manor's Spa serves the relaxation of all guests. However, the use of the saunas, the fitness area and the SoleWaldraum is exclusively reserved for our spa guests aged 16 and over.

SHOULD I BOOK SPA TREATMENTS IN ADVANCE?

Our award-winning Manor's Spa is very popular. We therefore strongly recommend that you book in advance: +49 4382 9262 2000 or per E-Mail schlosstherme@weissenhaus.de. If you have decided on an overnight package including SPA services, please let us know your preferred time of the treatment. If we do not hear from you, we will automatically reserve available times for you.

CAN I USE THE VITAL BAR AT ANY TIME?

Our Vitalbar is open for you from 01.00 pm to 06.00 pm. Please note our dress code of the castle spa and feel comfortable in your swimsuit or your fluffy bathrobe.

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